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Nichols Electric and Plumbing

📍 1387 Brighton Henrietta Town Line Rd, Rochester, NY 14623 📞 (585) 580-2102 🌐 Website
4.9 (2595 reviews)
Open 24 hours
Electrician
Contractor
Handyman/Handywoman/Handyperson
Plumber

Review Summary

  • Positive Experiences: Customers consistently praise Nichols Electric and Plumbing for professionalism, punctuality, neat work, clear explanations, and respectful service.
  • Specific Praises: Justin and Hess are frequently mentioned for their excellent service.
  • Efficient Service: Customers highlight the company's responsiveness, including same-day hot water tank replacement.
  • Customer Service: The company is noted for its courteous representatives, communication (including arrival notifications and bios), and willingness to customize solutions.
  • Recommendations: Customers highly recommend Nichols Electric and Plumbing and express intent to use them again.
Nichols Electric and Plumbing thumbnail

4.9

(2595 reviews)

5 ★97%
4 ★1%
3 ★0%
2 ★0%
1 ★1%

Christy Silco

December 18, 2024

Justin was right on time, very professional, and polite. All of his work is very neat and organized. He explained everything to us and made sure we had no questions before he left. We are extremely pleased with his work! He is an absolutely stellar employee working for a stellar company!! I will choose Nichols every time!! below are the before and after pics!

Mike Berardi

Hess & Dustin are great guys. Thorough and very respectful. Efficient. I’m impressed and would not hesitate to have Nichols come back for additional work when needed. Would ask for the same crew. Called in morning with a dead hot water tank and Erin put things in motion. On the same day and by the early afternoon, I had hot shower! Don’t hesitate to make the call. You will not regret it.

Alice Pope

We were impressed with Nichols from start to finish. From the courteous representative who took our initial call for service, to the electrician who came to our house! We were told we would receive a phone call when our electrician was on his way. Justin not only called to let us know an arrival time, he asked for the best place to park when he arrived and offered to stop on his way and bring us coffee! Wow! Exceptional service! We also received a text confirmation with a picture and short bio about him before he arrived. He fixed both outlets with one minor update, installed our light fixture and was on his way in under an hour! We would absolutely call Nichols Electric for any electrical needs in the future! Thank you, Justin!

Eileen Eastwood

March 7, 2025

We had one of the best experiences with Nichols Electric. The young man was respectful and knowledgeable. Showed up in a very reasonable timeframe. We would definitely recommend Nichols to others. Thank you.

Mark Schroeder

Justin was on time, informative, and highly professional. He did a thorough investigation of all possible issues with our electric, and provided a selection of options, as well as cost packages, which he readily customized for us. This was done with absolutely no pressure. He was efficient, but thorough, and made time for adding additional work that we decided on after our initial conversation. I highly recommend Nichols Electric and Justin. We are already are planning other work for the future. Our daughter recommends their company as well.

Jeff McGregor

I couldn’t be happier with the plumbing service I received for replacing my toilet. The plumber (Hess) was punctual professional and clearly skilled he walked me through the entire process ensured everything was installed perfectly. The pricing was fair and the service exceeded my expectations. I’ll definitely be using their services again, and highly recommend them to anyone in need of a reliable on a top-notch plumber. Thank you Hess!!!

Richard Anderson

Nick is an Extremely knowledgeable, professional, thorough and personable young man. He explained everything in detail as he went along. Made me very comfortable. Would recommend Nichols (great customer service also) and Nick to anyone.

Debbie Wilson

December 17, 2024

I had a fantastic experience with Nick Hance and his team when they installed two chandeliers in my home last month. They were professional, knowledgeable, and took great care to handle the chandeliers gently. Their attention to detail was evident, and they made sure to clean up thoroughly once the job was done. I’m very pleased with their work and highly recommend their services!